FAQs


What is a Residential Care Home?


A Residential Care Home offers a secure environment that Residents` can call home. Residential Homes offers the opportunity for Residents who do not have Nursing needs to live as normal a life as possible with assistance from Carers and Activity Organisers with personal care and social engagement. This assistance covers everyday needs with personal care, dressing, washing, bathing/showering, toilet assistance and medication administration all the way down to laundering of clothes and bedding, heating and electricity along with all meals and drinks. A Residential Care Home is designed to allow Residents to enjoy a high quality of life whilst being assisted in a person centred and safe environment.

Are you part of a large chain of providers?


No. Tusker House is independently owned and run and has been in the same family in Hastings, East Sussex for over 50 years. We pride ourselves on delivering highly person centred care and are in the enviable position to be highly responsive and capable of making policy decisions which could improve our service without delay. We believe a well lead Care Home is a great Care Home and have the backup of a highly effective and experienced management team that ensures good care is cascaded throughout our staff.

Does my stay have to be permanent?


We offer Full time placements, Respite Care and Day Care. Sometimes Day Care or Respite Care is a good opportunity to `test the water` to help decide whether we would be the correct care setting for you without long term commitment. Even `permanent` placements are on a four-week trial period.

Will I have my own Room?


All Residents can have a permanent room for peace and privacy. We encourage Residents and their Families to personalise rooms in order to create a truly homelike environment. This may be by way of personal furniture and reminiscing mementos. All room maintenance and cleaning is carried out by our in-house domestic team. All rooms have `Nurse Call` bells for assistance should a Resident require with the option of bed alert strategies for those Residents who for whatever reason may not retain information regarding calling for assistance should they need it.

How do I fund my Care Costs?


We accept both Self-Funded Residents as well as Local Authority funded clients. This can be discussed on an individual basis according to financial assessment by Tusker House or the Local Funding Authority. Generally, our Residents pay by monthly standing order to simplify the financial arrangement. We will happy to assist with any financial questions. Care costs are usually reviewed annually; interim reviews are rare and only where significant additional care is required.

Is there a Menu choice?


Yes, choices are available daily and for all meals. Residents` individual like and dislikes are `Care Planned` and reviewed on a regular basis. Residents can choose to dine in either of our dining areas and either of our lounge areas. Some Residents may choose to dine in their room. We like to feel we can cater for all. All meals are prepared on-site.

Do you Cater for Special Diets?


Yes, we cater for a number of individual requirements based upon Residents` preference or medical needs. We endeavour to be as flexible as possible with diets and are mindful to encourage our Residents to have a good balanced dietary intake.

Do you cater for Couples?


Yes, we have a number of Double Rooms for couples, some have En-Suite wet room and WC facilities.

What Bathing facilities are there?

Tusker House has many Assisted Bathrooms and Level access `wet rooms` for those who prefer to shower. A number of our rooms have En-Suite level access wet rooms and WCs.

Can I visit the Hairdressers?

We have a Hairdressing room and our Hairdresser visits twice weekly, generally Tuesdays and Fridays.

Are there Laundry facilities?


We have a modern commercial laundry with facilities to deal with all clothing and bedding requirements. We use state of the art `OTEX` ozone generation cleansing washes for optimum cleansing and infection control. (All clothing MUST be marked).

What type of Client groups do you look after?


Tusker House caters for older people (over 65) who have a Dementia or Alzheimer`s type condition. We accept both Self-Funded Residents as well as Local Authority funded clients. Tusker House is in the `Approved Provider Scheme for ESCC (East Sussex County Council).

Do the Residents have access to outside space?


We have a relaxing landscaped front Garden with seating in a lawned area. We also have a secure garden. This is available for all Residents to use in most weather conditions. It has been constructed with level artificial grass with outdoor garden furniture. There is a secure full height glass balustrade affording views over Hastings town with the English Channel and Eastbourne beyond from our elevated position on the outskirts of the town.

What time are your visiting Hours?


There are no strict visiting hours so Family and Friends can visit at most times. If you wish to visit outside of normal `working` hours we might suggest you let us know in advance as Tusker House is a `secure` building. We encourage involvement from Family and Friends to maintain as normal relationship as possible and allow our Residents to maintain links with the local community.

How are you regulated?


We are regulated by the CQC (Care Quality Commission). Our most recent inspection found us to be Fully Compliant with an overall Good rating.

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