FAQs

FAQs


What is a Residential Care Home?


A Residential Care Home offers a secure environment that Clients` can call home. Residential Homes offers the opportunity for Clients who do not have Nursing needs to live as normal a life as possible with assistance from Carers and Activity Organisers with personal care and social engagement. This assistance covers everyday needs with personal care, dressing, washing, bathing/showering, toilet assistance and medication administration all the way down to laundering of clothes and bedding, heating and electricity along with all meals and drinks. A Residential Care Home is designed to allow Clients to enjoy a high quality of life.

Are you part of a large chain of providers?


No. Tusker House is an independently owned, run and has been in the same family in Hastings, East Sussex for over 50 years. We pride ourselves on delivering highly person centered care and are in the enviable position to be highly responsive and capable of making policy decisions which could improve our service without delay. We believe a well lead Care Home is a great Care Home and have the backup of a highly effective and experienced management team that ensures good care is cascaded throughout our staff.

Does my stay have to be permanent?


We accept permanent placements and respite.

How are you regulated?


We are regulated by the CQC (Care Quality Commission).

What are your visiting arrangements?

We have recently converted our Conservatory into a safe visiting room for groups of up to 3 family members to visit and spend time with their loved one.

Will I have my own Room?


All Clients can have a permanent room for peace and privacy. We encourage Clients and their Families to personalise rooms in order to create a truly familiar environment. This may be by way of personal furniture and reminiscing mementos. All room maintenance and cleaning is carried out by our in-house domestic team. All rooms have `Nurse Call` bells for assistance should a Client require it.

How do I fund my Care Costs?


We accept both Self-Funded Clients and Local Authority funded Clients. Generally, our Clients pay by monthly standing order. We are happy to guide you with any financial questions. Care costs are usually reviewed annually; interim reviews are rare and only where significant additional care is required. Fees start at £ 790.00 per week.

Is there a Menu choice?


Yes, choices are available daily and for all meals. Clients` individual like and dislikes are `Care Planned` and reviewed on a regular basis. Clients can choose to dine in either of our dining areas and either of our lounge areas. Some Clients may choose to dine in their room. All meals are prepared on-site.

Do you Cater for Special Diets?


Yes, we cater for a number of individual requirements based upon Clients` preference or medical needs. We endeavour to be as flexible as possible with diets and are mindful to encourage our Clients to have a good balanced dietary intake.

Do you cater for Couples?


Yes, we have a number of Double Rooms for couples, some have En-Suite wet room and WC facilities.

Can I visit the Hairdressers?

Weekly hairdressing appointments have been temporarily suspended due to current safety restrictions. This is under review.

Are there Laundry facilities?


We have a modern commercial laundry with facilities to deal with all clothing and bedding requirements. We use state of the art `OTEX` ozone generation cleansing washes for optimum cleansing and infection control. (All clothing must be clearly identifiable).

What type of Client groups do you look after?


Tusker House caters for older people (over 65) who have a Dementia type condition. We accept Local Authority funded clients.

Do the Clients have access to outside space?


We have a relaxing landscaped front Garden with seating in a lawned area. We also have a secure garden. This is available for all Clients to use in most weather conditions. It has been constructed with level artificial grass with outdoor garden furniture. There is a secure full height glass balustrade affording views over Hastings town with the English Channel and Eastbourne beyond from our elevated position on the outskirts of the town.

What time are your visiting hours?


Due to current restrictions, visiting hours are restricted to appointments only for the safety of Residents, Staff and visitors alike.

My dad has been a resident at Tusker House for almost a year now. The staff have always been very attentive allowing my dad to do what he can for himself; they are all very kind and caring. I am always kept up to date with my dads well being. During the pandemic, obviously, no one could visit their loved ones, however, Tusker House set up a WhatsApp video calling system and sent photos which we very much appreciated. The system that has now been put in place to visit residents is amazing, a lot of thought has gone into making it a safe environment for everyone. After not seeing my dad for almost 8-months, I was overjoyed to see how well and contented he was. I cannot thank everyone enough for the continued care they show my dad. I would highly recommend Tusker House to anyone that is looking for a care home

Dianne N (Daughter of Resident)

Our family are very grateful to the entire team at Tusker House, they all work tirelessly to care for our mother. Nothing is ever too much trouble. The attention to detail is outstanding; this is best demonstrated in the close monitoring of food and hydration, which has resulted in a (much needed) healthy weight gain. It is a huge comfort knowing our mother is in such safe hands; her every need is attended to by the excellent team. Our mother is treated with dignity and kindness. We are kept up-to-date, well informed and involved with all aspects of her care from carers and the management team who are always available. I cannot recommend this home highly enough!

Caroline S (Daughter of Resident)

My mother moved to Tusker House a year ago and the care has been outstanding, far beyond what I expected. My mother told me she loves being there and whenever I visit she seems very contented. There is always a welcoming cheerful atmosphere, the residents are treated as individuals and nothing is too much trouble for the carers. Her room is lovely and always spotlessly clean, and mum is always clean and tidy. The staff are all very approachable and keep me informed of any issues, they all know my mum very well and understand her needs. It was a difficult decision to move mum to a care home, but I feel lucky to have found Tusker House and could not wish for better care for her - I can't fault it at all.

P C (Daughter of Resident)

Looking for a care home for my mum who is 93 yrs of age who has dementia was very daunting challenge for me. I found Tusker House, it stated on their website that it was warm, friendly and has a relaxing atmosphere. This was so true. The staff are amazing and the care my mum receives is second to none. I would recommend Tusker House. I cannot speak highly enough of them.

Joseph H (Son of Resident)

My mum passed away after almost 5 happy years in Tusker House. She was really well cared for and her death was one to be envious of: calm, peaceful supported by people who knew her so well. Surrounded with her Beatles memorabilia and music playing in her own room, not alone and not suffering. We are incredibly grateful to the team of staff who made mum's life worth living again after 20 years of decline. I leave it to my mum's own words "I am so lucky to be here". She truly was.

JSC