Terms & conditions for visitors

Visits will initially be restricted to 1 half hour visit per Resident up to twice a week. Timeslots will be available to pre-book on our on line booking site. It is most important for social distancing and infection control reasons that visits are attended in a timely manner. There cannot be any `overrun` of time. This will enable Staff members of Tusker House to sanitize the area between visits.

The number of visitors vary dependant on the type of visit. TWO visitors for a Face to Face visit and THREE visitors for a behind the screen visit. It will be the responsibility of the person booking the visit to list all visitors and their contact details and consent to Tusker House sharing this information with Public Health England for tracing purposes if required.  All visitors should take full responsibility for safe social distancing and PPE (Personal Protection Equipment) in addition to the latest Government guidelines on social distancing. Tusker House take no responsibility for groups of visitors not adhering to visiting policy

The entrance to the visitors’ room is accessed from the pathway alongside the conservatory wall facing Pine Avenue. Please follow the Fuchsia Pink arrows and dwarf wall around to the right, 2 steps up to the right onto the artificial grass area. Hand sanitizer will be available before entering the conservatory by the right-hand door.

A `call point` will be available should you require a Staff member to attend. Please press the orange & white `nurse` button for assistance or in an urgent situation the ‘red’ button. Please reset the call point when they have arrived by pressing the grey `RST button.

Do feel free to open or close any conservatory windows for temperature control, (simultaneously press button and turn handle) these will be sanitized between visits.

The booking page is www.tuskerhouse.co.uk/booking-page/ it is essential that all visitors` details are recorded correctly. Please bear in mind, the booking cannot be altered or modified. The password for the booking page is Tusker21 Currently there is a maximum of 2 visits per week (subject to availability)

You must have received a Negative Lateral Flow Test on the day of the visit for a `face to face contact visit. No test is required for a screen visit.

– On the day of your face to face visit we need to allow at least 20 mins in order to take the LFD test get the result, register the test and apply your PPE. This will take place in the first visitor’s area in the Conservatory. For clarity the arrival times should be: 10.10am for a 10.30am appointment, 2.40pm for a 3.00pm appointment, 4pm for a 4pm appointment with the visit expected to commence at 4.20pm. There would generally be no 11.30am face to face visits as this would clash with lunchtime however if it is essential, visitors should arrive at 11.30 with an expectation of their visit commencing at 11.50pm.

These time slots may at first appear complicated however please bear in mind we require 30 minutes to safely sanitise the area for the next visit. – Once you have your LFD result you will then need to then register this on your mobile phone using the following link : https://www.gov.uk/report-covid19-result You will be asked for our unique organisation number: 10030369 and enter our email address for registration purposes. enquiries@tuskerhouse.co.uk By signing the Terms and Conditions you consent to Tusker House receiving confirmation of your result through our email.

– If a test proves `unreadable` or is not returned in time, unfortunately the face to face visit cannot go ahead but can behind the screen. – The face-to-face visit will last a maximum of 30 minutes and a Staff member may be present throughout the visit.

– You must wear PPE at all times during the `face to face` visit with your loved ones, the removal of PPE is strictly prohibited during the visit, a breach of this will result in the visit being terminated with immediate effect. PPE not required for screen visits. – The contact is strictly limited to hand holding only, sorry, no hugs or kisses allowed. Personal items cannot be taken through to the face-to-face visits. – When you have finished your visit, please remove your PPE using a bag provided and dispose of this into the clinical waste bin.

Visitors are responsible for declaring that they are asymptomatic, do not have a temperature or feel unwell and have not been in contact with anyone who has either tested positive for Covid-19 nor been symptomatic of the same. No visits should be attended if this is the case. Please inform Tusker House if you are unable to attend a visit by telephone- 01424 421573.  All visits should be booked through the designated visitors’ website.

Visitors are reminded to sanitize hands on entry and exit of the visitors` room doorway. Hand sanitizer will be made available.

Due to Covid-19 infection control restrictions, no refreshments nor toilet facilities will be available for visitors, please bear this in mind. If the Fire Alarm sounds please vacate the area and go to the muster point situated on the front lawn.

If on the day of your visit you are feeling unwell or displaying symptoms of Covid 19 please do not attend and please telephone to cancel.

Should there be a breach of this protocol it may result in your loved one having to isolate for 14 days for the safety of the home. Please note if 2 or more positive results are returned in a 2 week time period, this will be classed as an `outbreak` and visiting at the home will cease with immediate effect. (Public Health England Rules)

These Terms and Conditions are under constant review and we reserve the right to change them without notice.

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My dad has been a resident at Tusker House for almost a year now. The staff have always been very attentive allowing my dad to do what he can for himself; they are all very kind and caring. I am always kept up to date with my dads well being. During the pandemic, obviously, no one could visit their loved ones, however, Tusker House set up a WhatsApp video calling system and sent photos which we very much appreciated. The system that has now been put in place to visit residents is amazing, a lot of thought has gone into making it a safe environment for everyone. After not seeing my dad for almost 8-months, I was overjoyed to see how well and contented he was. I cannot thank everyone enough for the continued care they show my dad. I would highly recommend Tusker House to anyone that is looking for a care home

Dianne N (Daughter of Resident)

Our family are very grateful to the entire team at Tusker House, they all work tirelessly to care for our mother. Nothing is ever too much trouble. The attention to detail is outstanding; this is best demonstrated in the close monitoring of food and hydration, which has resulted in a (much needed) healthy weight gain. It is a huge comfort knowing our mother is in such safe hands; her every need is attended to by the excellent team. Our mother is treated with dignity and kindness. We are kept up-to-date, well informed and involved with all aspects of her care from carers and the management team who are always available. I cannot recommend this home highly enough!

Caroline S (Daughter of Resident)

My mother moved to Tusker House a year ago and the care has been outstanding, far beyond what I expected. My mother told me she loves being there and whenever I visit she seems very contented. There is always a welcoming cheerful atmosphere, the residents are treated as individuals and nothing is too much trouble for the carers. Her room is lovely and always spotlessly clean, and mum is always clean and tidy. The staff are all very approachable and keep me informed of any issues, they all know my mum very well and understand her needs. It was a difficult decision to move mum to a care home, but I feel lucky to have found Tusker House and could not wish for better care for her - I can't fault it at all.

P C (Daughter of Resident)

Looking for a care home for my mum who is 93 yrs of age who has dementia was very daunting challenge for me. I found Tusker House, it stated on their website that it was warm, friendly and has a relaxing atmosphere. This was so true. The staff are amazing and the care my mum receives is second to none. I would recommend Tusker House. I cannot speak highly enough of them.

Joseph H (Son of Resident)

My mum passed away after almost 5 happy years in Tusker House. She was really well cared for and her death was one to be envious of: calm, peaceful supported by people who knew her so well. Surrounded with her Beatles memorabilia and music playing in her own room, not alone and not suffering. We are incredibly grateful to the team of staff who made mum's life worth living again after 20 years of decline. I leave it to my mum's own words "I am so lucky to be here". She truly was.